by Mia Moore, Manager of Customer Service What is unique about Gallagher's customer service? We take the time to learn what each customer requires, and then we meet or exceed those needs. That may sound simple, but it is surprising how many businesses fail in the customer service area. We take it to another level. We are very organized. By meeting our promises of quality and delivery, we don't waste a customer's time expediting. We anticipate capacity issues through frequent staff meetings with our manufacturing personnel, allowing us to adjust production schedules to meet customer demand. Your part is more than just a number in a computer -- we know what it looks like, how it's made, and when it will be shipped. I look forward to proving our value to you. Mia Moore, Kevin Darling, Matt McCreary, and Sharon Krawiec